fix(agent): immediately transfer accidents involving three or more vehicles

2026-10-28 13:36:31 +08:00
parent 20c5e39e9d
commit 3317d652db
8 changed files with 161 additions and 16 deletions
@@ -0,0 +1,20 @@
+name: browser_addon_complex_three_immediate
+clientMode: browser_addon
+
+# 用户提供的三车事故反馈：在首次明确三车时立即转人工。
+steps:
+  - input: 新对话
+    expect: {stageCode: "browser_addon.1001"}
+  - input: 【继续办理】
+    expect: {stageCode: "browser_addon.1002"}
+  - input: 你好你好喂喂喂。
+    expect:
+      stageCode: "browser_addon.1002"
+      formAbsent: [vehicle_count, has_injury]
+  - input: 在高速上，三辆车子追尾了。
+    expect:
+      stageCode: "browser_addon.0003"
+      form: {vehicle_count: 3, accident_cause: 追尾}
+      formAbsent: [has_injury, has_non_motor_vehicle_hit, accident_time, is_on_scene]
+      replyMatches: "收到，您描述的是三辆机动车追尾，属于需要人工处理的复杂事故，我将立即为您转接人工警员。请保持通话。"
+      replyNotMatches: "(请问|拍照|这个时间对吗|能否)"
@@ -0,0 +1,20 @@
+name: direct_complex_three_immediate
+clientMode: direct
+
+# 用户提供的三车事故反馈：在首次明确三车时立即转人工。
+steps:
+  - input: 新对话
+    expect: {stageCode: "1001"}
+  - input: 【继续办理】
+    expect: {stageCode: "1002"}
+  - input: 你好你好喂喂喂。
+    expect:
+      stageCode: "1002"
+      formAbsent: [vehicle_count, has_injury]
+  - input: 在高速上，三辆车子追尾了。
+    expect:
+      stageCode: "0003"
+      form: {vehicle_count: 3, accident_cause: 追尾}
+      formAbsent: [has_injury, has_non_motor_vehicle_hit, accident_time, is_on_scene]
+      replyMatches: "收到，您描述的是三辆机动车追尾，属于需要人工处理的复杂事故，我将立即为您转接人工警员。请保持通话。"
+      replyNotMatches: "(请问|拍照|这个时间对吗|能否)"