call_id,role,start_ms,end_ms,transcript demo,agent,1000,2400,您什么时候方便接电话? demo,user,3000,4400,我明天下午 demo,user,5600,7100,不行,后天可以 demo,agent,7900,8500,后天上午可以吗? demo,user,9000,9250,可以